There may be situations where your Sky Q box malfunctions or doesn’t work properly due to bugs or other technical errors. In such cases, you can proceed with a factory reset on your Sky Q box to resolve the issue.
During reset, Sky Q Box lets the user keep their data on the device by resetting the settings alone. Or you can also choose to remove all the data along with the settings.
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Why Do You Need to Reset Sky Q Box?
You can reset the device for the following reasons,
- To fix all the errors and glitches with the device.
- To boost the performance of your device.
- To clear all the data stored in your box.
- Restore your Sky Q Box to its original settings.
- To reset parental controls or change the passwords.
How to Reset Sky Q Box with Remote
[1] Turn on your Sky Q Box and press the Home button on your remote control.
[2] Once the Home menu opens, scroll down and highlight Settings.
Note: After highlighting, do not select the Settings option.
[3] While highlighting, press 0 0 1 on your remote control and hit the Select button.
[4] After that, a Settings menu will display on your screen.
[5] Scroll down and select Reset.
[6] Under Reset, there are three options available to reset your Sky Q box.
- Reset Settings – It will reset all the settings on your device to their factory defaults. Besides, the recordings and the network setup will remain on the device.
- Reset Hard Drive – It will delete all the existing and planned files on your device, including pictures and videos. But your settings, network, and remote setup will remain constant.
- Factory Reset – It will remove all the existing data on your device and revert back to its factory defaults.
[7] Choose the reset option from the above options and hit the Reset option to reset your Sky Q box.
After resetting, you need to set up the device again and install the apps on your Sky Q Box.
How to Reset Sky Q Box Without Remote
If you have any issues with your Sky Q box’s remote control, you can also use the physical reset button available on the Sky Q box to perform the reset.
[1] Turn on your device and wait until the green light flashes.
[2] Once it flashes, locate the small reset available at the back of your box.
[3] Next, fetch any sharp pointed objects like a pin or needle and press the Reset button for 20-30 seconds.
[4] Once the LED flashes red and green, release the Reset button.
[5] After that, press the Standby button at the front of your Sky Q box. Now, your box proceeds with an automatic restart.
[5] After a successful restart, your Sky Q box will revert back and starts with default settings.
[6] Finally, you can configure your WiFi router again and enjoy your favorite movies and shows seamlessly.
How to Reset Sky Q Remote control
Besides the Sky Q box, the error also may occur on your remote control. So, proceed with a factory reset on your Sky Q remote control to fix the issue.
[1] Fetch the Sky Q remote control and press the STB or Power button down until the LED blinks once and further twice.
[2] After that, enter the remote code 9-8-1 using the number keys on your remote.
[3] Now, the LED will blink four times, indicating your remote control is reset back to its default settings.
Tip! Install Prime Video on Sky Q Box and watch the latest movies, shows, and originals on your TV.
General Error on Sky Q Box
If there’s any error occurs on your Sky Q box, you can look for the causes and rectify the issue accordingly.
| COLOR INDICATOR | REASON | REMEDY |
|---|---|---|
| No light | No power on your Sky Q box. | Turn on your Sky Q box and make sure everything is connected properly. |
| Orange light | Your Sky Q box is not connected to the internet. | Connect your Sky Q box to a stable WiFi network. |
| Red light | It’s in Standby mode/the box is recording something/hardware issue. | Reset your device to its factory defaults to fix the error. |
| Green light | No issues, everything’s working fine. | – |
Frequently Asked Questions
Press and hold the 7 and 9 keys on your remote control until the remote flashes 4 times.
